EP: 036 The Healthcare Parallel: Why Optimizing the OR Alone Never Works

This episode names and explains "operational blindness": the invisible visibility gap in sterile processing (SPD) that disconnects internal metrics from organizational outcomes, creating cost overruns, OR delays, and hidden quality risk.

Using the IBM parallel, the host shows how hospitals must fix upstream systems—not just people—by building new metrics, feedback loops, and an operating system (Sterile by Design) to restore transparency and unlock perioperative performance.